IT support isn't one-size-fits-all. Some clients need a simple virus removal. Others need a full network setup or a custom automation system for their business. At ITyjcomp, I work across all levels of IT complexity — from straightforward computer repairs to advanced custom solutions. Here's an overview of the service layers I cover.
Layer 1: Foundation — Root-Cause Diagnosis
Every job starts here, regardless of how simple or complex it appears. I don't assume. I don't guess. Before any fix is applied, I run a structured diagnostic to understand what's actually causing the issue.
This layer covers:
- Identifying the real cause of crashes, slowdowns, and errors
- Hardware and software health checks
- Clear explanation of findings in plain English (or Russian)
- Upfront pricing before any work begins
Layer 2: Computer and Software Optimisation
Once the root cause is identified, the fix is applied properly. This layer handles the most common day-to-day IT problems:
- Slow computer performance — cleanup, startup optimisation, hardware checks
- Virus, malware, and adware removal
- Windows and software errors
- Operating system reinstallation (Windows or Linux)
- Software configuration and updates
- New computer setup and data migration
Layer 3: Connectivity and Hardware Setup
This layer covers everything to do with your physical setup and network:
- Wi-Fi configuration, signal optimisation, and dropout diagnosis
- Router and modem setup
- Printer and peripheral installation
- Hardware upgrades (RAM, SSD, components)
- Multi-device home or office network setup
Layer 4: Data Protection and Custom Systems
For clients who need more than standard repairs, this layer covers advanced and custom solutions:
- Backup system design and implementation
- Data recovery and protection strategies
- Remote access setup (VPN, remote desktop)
- Small business server configuration
- Custom automation and scripting
- Non-standard IT problems that other technicians couldn't solve
Which Layer Do You Need?
Most clients start by describing a specific problem — a slow computer, a broken Wi-Fi connection, a new device they need set up. From there, I identify which layer the problem sits in and what's needed to resolve it properly.
You don't need to know the technical details upfront. Just describe what's not working, and I'll handle the rest. If you're in Adelaide and need IT support at any level, get in touch with ITyjcomp today.
